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Providen Insurance

Claims

We pay valid claims — here’s exactly how

No runaround and no jargon. Provident settles all valid claims within your policy terms — here is the process, the documents, and the people who will help.

In brief

To make a claim with Provident: report the incident within 48 hours, gather the documents for your claim type, file your claim online or at any branch to get a reference number, then we assess and settle valid claims promptly.

The process

Four steps from report to payment

Every claim is acknowledged with a reference number, and we keep you updated at each stage.

  1. 01

    Report it

    Tell us as soon as you can — ideally within 48 hours. Call your branch or our claims line, or message us on WhatsApp, with your policy number and a brief description of what happened.

  2. 02

    Gather your documents

    Collect the supporting documents for your claim type — a police report where required, photographs, receipts and your policy details. The requirements page lists exactly what you need.

  3. 03

    File your claim

    Complete the relevant claim form and submit it with your documents online, at any branch, or by email. We acknowledge every claim with a reference number.

  4. 04

    Assessment and payment

    Our claims team assesses your claim, arranges any inspection, and pays valid claims promptly — keeping you updated at every stage.

How to claim

The full step-by-step, from reporting to payment.

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What you’ll need

The documents required for each type of claim.

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Download forms

Claim and proposal forms, ready to complete.

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FAQs

Claims questions, answered

How long do I have to report a claim?
Report as soon as possible, ideally within 48 hours of the incident, so we can act quickly. Some claim types have specific notification periods set out in your policy.
Do I need a police report to claim?
A police report is required for motor accidents, theft and third-party injury claims. For other claims it may be requested depending on the circumstances.
How long does a claim take to settle?
Straightforward, fully-documented claims are settled quickly. More complex claims that need inspection or investigation take longer; we keep you updated throughout.
Will my claim definitely be paid?
Provident pays all valid claims that fall within the terms of your policy. Providing complete, accurate documentation is the fastest route to settlement.

Ready to start your claim?

File online in a few minutes, or talk to a claims officer at any of our 11 branches.

File a claim What you’ll need